Frequently asked questions

I am a private person, can I order on the Avnet EMEA Store?

Sorry, the Avnet EMEA Store is a business-to-business only - we do only allow shipment to registered companies.


How can I order from the Avnet EMEA Store?

You need to be registered with the Avnet EMEA Store with your email address as unique identifier.


What Payment Methods are available?

If you are setup with your existing Avnet Abacus, Avnet Silica or EBV Elektronik terms account, you can place orders against those.

You can also register on the website and place orders by credit card.


I have placed an order online, when will it be shipped?

As soon as we have processed your order for dispatch, you will get an email with tracking information. You can also lookup order status and tracking information from the dashboard.


How do I change my address set?

Terms Account
Please contact your local sales office for any changes on the address set.

Credit Card Account
Invoice address can be changed in you profile in the dashboard. Click on the “Edit Profile” link and enter the information.

Shipping address can be entered during checkout process. Please note, that invoice and shipping address country needs to be the same.

Where can I reset my password?

You can change your password in the profile section of the dashboard. Just click on the “Change your Password” link and follow the instructions.

If you have forgotten your password, you can get the store to send you a new password by clicking the “Forgot Password” link on the sign in/register page.


Is there express shipping available?

At the moment we offer standard shipping on the Avnet EMEA Store.


How do I cancel my order?

Please contact the Online Support Team at 00800 412 412 11 or

Keep your Web Order Number and date order placed at hand to help the support team finding your order.


I need to return goods (RMA)

Please contact the Online Support Team at 00800 412 412 11 or

EMEA help online support (RRD)

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Online Shop Support

For any questions concerning the Avnet EMEA online store, please send an email to our Online Support Team or call us at 00800 412 412 11.

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Online Help

Do you need more information on how to make your orders?

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Contact Avnet EMEA

Any sales or business specific question? get connected with the Avnet business units in EMEA!

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About Avnet

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